Shipping Policy

Order Processing

Animal Allies merchandise is made to order and fulfilled through Printify and its network of independent print providers.

Please allow time for your order to be produced before it is shipped. Production times may vary depending on the product and fulfillment provider.

Once your order has shipped, you will receive tracking information when tracking is available.

Shipping Times

Shipping times vary depending on the product, fulfillment provider, destination, and shipping method selected at checkout.

For orders shipping within the United States, standard shipping typically takes approximately 2–5 business days after the order has been produced and shipped. Some products or shipping methods may take longer.

International shipping times vary and may take significantly longer than domestic shipping.

Delivery estimates are not guaranteed. Delays may occur because of weather, carrier issues, customs processing, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order, your shipping destination, and the available shipping options.

Available shipping methods and rates may vary by product and destination.

International Orders

International shipping may be available for certain products and destinations.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping prices unless explicitly stated at checkout.

Customers are also responsible for providing a complete and accurate shipping address. Printify does not provide address validation, so please review your shipping information carefully before placing an order.

Address Changes

Please make sure your shipping address is correct before completing your purchase.

If you discover that you entered an incorrect address, contact us as soon as possible at animalalliesseries@gmail.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to reship the order.

Lost, Delayed, or Delivered Orders

If your order is delayed, please first check the tracking information provided with your order.

If tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier or post office.

If your order appears to be lost or significantly delayed, contact us at animalalliesseries@gmail.com and we will work with our fulfillment provider to determine the appropriate next steps.

Please note that a package marked as delivered may not qualify for a free replacement through our fulfillment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 25 days of delivery at animalalliesseries@gmail.com.

Please include your order number and clear photos of the item and packaging. This information may be required by our fulfillment provider to investigate the issue.

For eligible issues, our fulfillment provider may provide a replacement or refund in accordance with its policies.

For additional information, please see our Return & Refund Policy.

Questions

If you have questions about shipping or your order, please contact us at:

animalalliesseries@gmail.com