Refund policy

Return & Refund Policy

All Animal Allies merchandise is made to order, so we do not accept returns or exchanges for items that were ordered in the wrong size or color, or because you changed your mind about a purchase.

Damaged, defective, or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 25 days of delivery so we can help make it right.

Printify handles fulfillment for Animal Allies merchandise. For eligible damaged, defective, or incorrect orders, Printify may provide a free replacement or refund. You may be asked to provide clear photos of the item and packaging so the issue can be reviewed.

You do not need to return a damaged or defective item unless you are specifically instructed to do so.

Other order issues

If you experience another problem with your order, please contact us at animalalliesseries@gmail.com and we'll do our best to help.

Because our products are made to order, we cannot guarantee refunds or replacements for problems caused by choosing the wrong size or color, entering an incorrect shipping address, or changing your mind about a purchase.

Exchanges

We do not offer exchanges for made-to-order merchandise. If you need a different size, color, or design, you may place a new order.

Refunds

If a refund is approved for an eligible order, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

If you have questions about a return, refund, or order issue, please contact us at animalalliesseries@gmail.com.